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How long will it take to deliver my order?
How long will it take to deliver my order?
We ship your order from Monday to Friday. In general, we will ship your order within 24 to 48 business hours. However, there may be a delay of a few days between receipt of your order and shipment, depending on the volume of orders received and the availability of our products. If we anticipate an unusual delay in shipping your order, an estimated shipping date will be sent to you by e-mail.
How can I return an item?
How can I return an item?
You can send us a request using our Return/Exchange Request portal. Once your request has been approved, return instructions will be emailed to you. Please refer to our Terms and Conditions section for more information regarding our policies.
We will assume the costs for the following situations:
- If there is an error in your order.
- If you have received a defective item.
- If you wish to make a size or model exchange on an order of boots or shoes (For the first exchange only). Boots must be in NEW condition and in their original packaging.
You will be liable for removal costs in the following situations:
- You wish to return a non-defective item and obtain a refund.
- You would like to make a size exchange on any item other than boots or shoes.
- You would like to make a second size exchange on an order of boots or shoes (the cost of returning the first size exchange is at our expense).
WHO WE ARE
Founded in 1988, Riobec first established itself as the Outaouais region's leading distributor of occupational health and safety equipment.
In 2005, we joined the AD Group, North America's largest network of independent distributors of industrial supplies, as a shareholder. With over 5,000 locations coast-to-coast and an accessible inventory of over $250 million, we guarantee our customers always get the best price and fastest delivery.
In 2020, we launched our new and growing web portal. We are now proud to be able to offer quality products to our customers across the country.
We offer an impressive range of protective equipment for workers of all backgrounds.
