YOUR CART

We ship your order from Monday to Friday. In general, we will ship your order within 24 to 48 business hours. However, there may be a delay of a few days between receipt of your order and shipment, depending on the volume of orders received and the availability of our products. If we anticipate an unusual delay in shipping your order, an estimated shipping date will be sent to you by e-mail.

You can send us a request using our Return/Exchange Request portal. Once your request has been approved, return instructions will be emailed to you. Please refer to our Terms and Conditions section for more information regarding our policies. 

We will assume the costs for the following situations: 

• If there is an error in your order.
• If you have received a defective item.
• If you wish to make a size or model exchange on an order of boots or shoes (For the first exchange only). Boots must be in NEW condition and in their original packaging. 

You will be liable for removal costs in the following situations: 

• You wish to return a non-defective item and obtain a refund.
• You would like to make a size exchange on any item other than boots or shoes. 
• You would like to make a second size exchange on an order of boots or shoes (the cost of returning the first size exchange is at our expense).