PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS OF USE ("TERMS AND CONDITIONS").

We recommend that you print or save a copy of these Terms and Conditions for future reference.

1. GENERAL

Thank you for visiting RIOBEC.CA ("Website"). These Terms and Conditions apply to your use of this Website and to all purchases of products from this Website.

This Website is operated by RIOBEC, a company incorporated under the laws of Quebec (Canada), whose head office is located at 540 Boulevard Saint-Joseph, Gatineau, QC J8Y 4A3, and whose telephone number is (819) 770-5503.

The terms "RIOBEC", "we", "us" and "our" as used in these Terms and Conditions refer to Riobec. The terms "you", "your" and "yours" as used in these Terms of Use refer to any person or entity searching for, using or purchasing products on or through this Website.

This Web Site and its Content (as defined below) are intended solely for your personal, non-commercial use. Any use of this Web Site or its Content other than for personal or non-commercial purposes is prohibited.

2. GUIDING PROVISIONS

These Terms and Conditions may be amended by us from time to time without notice to you. The most current version of these Terms and Conditions will be posted on the Website, and you should always review these Terms and Conditions before using the Website to ensure that you understand the terms and conditions currently in effect and under which you are permitted to access this Website. If, for any reason, you are unable to access these Terms and Conditions online, we can provide you with a copy of the latest version of the Terms and Conditions by e-mail if you request us to do so. Please email us at [email protected].

YOUR CONTINUED USE OF THE SITE FOLLOWING THE POSTING OF ANY REVISIONS WILL BE DEEMED YOUR ACCEPTANCE OF THE MODIFIED TERMS. However, if you place an order through this Web Site, the Terms and Conditions applicable to that order will be the Terms and Conditions in effect on the date your order is placed.

3. FULL AGREEMENT

These Terms and Conditions (together with our Privacy Policy and all other terms and conditions on the Web Site) constitute the entire agreement between you and us relating to the use of this Web Site and any products you purchase on or through this Web Site, and, except as otherwise required by law, no representation, warranty or inducement, whether oral or written, not contained in these Terms and Conditions shall be binding upon us or you. No additional or different terms will impose any obligation on us unless specifically agreed to in writing by a Riobec representative. No other representative has the authority to waive, modify or add to these Terms and Conditions. Before using this Web Site, please read all of the above documents carefully. Nothing in this paragraph shall limit or waive any liability for fraudulent misrepresentation.

4. MINORS

This Website is not intended for children or minors under the age of 18 without the permission of a parent or guardian. You must be at least 18 years of age to make a purchase from this Website.

5. GENERAL ORDERING INFORMATION

It is possible to place orders on this Website. By placing an order with us, you (i) agree to purchase the products in accordance with these Terms and Conditions, (ii) certify that you are at least 18 years of age, (iii) certify that all information you provide to us in connection with the order in question is accurate and true, and (iv) certify that you are an authorized user of the payment method indicated.

Our ordering process allows you to check your order and correct any errors before sending it to us. Please take the time to review and verify your order at each step of the checkout process.

An order is placed as soon as you click the "Pay Now" button on the "Review Order" page during the checkout process. When you click on the "Pay Now" button, your order is sent to us. When we receive your order, an automated confirmation of receipt is sent to the e-mail address you provided during the order placement process. This e-mail will include your order number and details of your purchase. A legal contract is then concluded for the sale and purchase of the products.

When you send us your order, we may carry out certain checks before processing the order. This may include, but is not limited to, verification of your personal details (such as your address) and payment details. By placing your order, you indicate your agreement to this.

6. PRICES AND FEES

The prices of products displayed on the Website do not include applicable taxes in force at the date in question. Shipping charges may apply to your order and, if so, will be indicated prior to payment. Any other charges applicable to your order will also be displayed prior to your payment.

We accept several payment methods. We currently accept Visa, MasterCard, American Express, and Paypal.

Prices and products displayed on the Website are subject to change and we reserve the right to change them at any time without notice to you, provided however that, if you place an order for products on this Website, the price you will pay for the products will be the price displayed at the time your order is placed. Prices displayed on the Website are valid only at the time they are displayed.

Prices and promotions displayed online may differ from prices and promotions displayed in store. 

Although the Website has been created with care, it is possible that pricing information on the Website may be incorrect. We are not obliged to supply you with products for which we have made a pricing error if this pricing error is obvious and easily recognizable. We reserve the right to cancel any order on which there is a pricing error.

6.1 Pricing policy for promotional items: 

If you place an order and an item is put on promotion within 7 days of the date of your purchase, you may contact us to obtain a refund equivalent to the difference between the price on your order and the price displayed online. Please note that no adjustments will be made if your order was placed more than 7 days prior to the promotion date. 

POLICY ON FREE $0 ITEMS

Items offered for $0.00 are not subject to any distributor or manufacturer warranty. Only the promotion displayed and described on the product page or on our Facebook page or in our emails is valid for the period for which it was described. If we deem that a $0 item has been added to your cart for no other reason than those previously indicated or by error or due to a computer problem, we reserve the right to remove these items from your original order without affecting the other items in your order. If you are offered a free item with the purchase of a specific item and the specific item is returned or cancelled, you must also return the free item or pay for its value. 0 items marked ''while stocks last'' may be removed from your order without notice if our inventory does not allow us to fill your order. 

7. RIOBEC'S RIGHT TO REFUSE AN ORDER AND TO MODIFY OR CANCEL A PURCHASE

We reserve the right to modify or cancel any order to the extent permitted by applicable law, in particular when:

• the product(s) are not available or are out of stock;
• we are led to believe that you are buying the product for resale (you are not an ordinary consumer, but a reseller);
• your billing data is incorrect or cannot be verified;
• your payment has not been confirmed or authorized by our automated payment confirmation service;
• the price displayed for the product(s) was incorrect and the pricing error was obvious and easily recognizable; or
• we were unable to deliver to the address you provided.

8. SHIPMENTS, DELIVERIES AND RETURNS

We ship your order from Monday to Friday. In general, we will ship your order within 24 to 48 business hours. However, there may be a delay of a few days between receipt of your order and shipment, depending on the volume of orders received and the availability of our products. If we anticipate an unusual delay in shipping your order, an estimated shipping date will be sent to you by e-mail.

Please note that shipping dates, delivery dates and processing times for returns and refunds are estimates only and are not guaranteed. However, we will deliver your products and process returns and refunds within the time limits imposed by law, unless prevented from doing so for reasons beyond our control. The risk of loss of products ordered on this Website is transferred to you upon delivery of the products. We now offer delivery rates across Canada based on your shipping address. Some products of non-standard types or sizes are subject to special shipping charges and are not included in our flat-rate delivery offer. Go to the payment page to obtain an estimate of delivery charges.

We always require a signature on delivery to prevent fraud or theft. You must therefore be present at the time of delivery, or the carrier will leave you an attempted delivery notice so that you can collect your package from the nearest depot. If you ask the carrier to deliver your package without signing for it, you become responsible for it in the event of theft or damage to the package. 

Our return policy :

We are unable to cancel the shipment of your products once they have been dispatched. However, if you are not satisfied with the products ordered after you have received them, for whatever reason (e.g. if the color or size does not suit you), and you wish to return the products and obtain a refund or replacement, you have a period of 30 days from the date of delivery of your products. All items returned must be unused, in their original packaging and in a condition suitable for resale . You can submit your returns request using our "Returns/Exchanges" portal at . Once your request has been approved, a prepaid Purolator packing slip will be emailed to you. Simply print it out and affix it to your box. You can then drop off the package at your nearest Purolator depot.

We will assume the costs for the following situations: 

• If there is an error in your order.
• If you have received a defective item.
• If you wish to make a size exchange on an order of boots or shoes (For the first exchange only).

You will be liable for removal costs in the following situations: 

• You wish to return a non-defective item and obtain a refund. 
• You would like to make a size exchange on any item other than boots or shoes. 
• You would like to make a second size exchange on an order of boots or shoes (the cost of returning the first size exchange is at our expense). 

**Please note that our 1st free exchange offer may NOT APPLY to shipments from certain remote areas**.

We will refund the total amount you paid for the returned products, less the shipping costs of the original order.

We may apply a deduction to the amount refunded in the event of loss of value of the products or their packaging if you handle them unnecessarily, beyond what is necessary to determine their nature and characteristics. We reserve the right to refuse a return if we deem that the item does not meet our criteria for re-saleable merchandise. 

If you return an item that is not in NEW condition and does not meet our policies, you will be required to pay the shipping costs to get your item back. 

You have the choice of receiving your refund by the original means of payment or in the form of a replacement.

All returns must be sent to the distribution center indicated, which is the site from which your products were sent to you.

Please note that in order for us to process your return, we must receive the items within the prescribed 60-day period. You must therefore take into account the time required for the carrier to deliver your items to our distribution center.

For further information on returns, please contact us at [email protected].

Your legal rights: Please note that our Return Policy is in addition to your legal right to cancel your entire order under the laws applicable to your jurisdiction. You must return all items in the cancelled order to us within the prescribed period from the date on which you informed us of your wish to cancel your order. We will refund the total amount you paid for your order within the prescribed period from the date we receive the returned products. We may apply a deduction to the amount refunded in the event of loss of value of the products if you handle them unnecessarily, beyond what is necessary to determine their nature and characteristics.

For further information on this right and the sample cancellation form, please contact us. 

9. WARRANTY FOR DEFECTIVE PRODUCTS

If the product(s) you have purchased are damaged or have other defects in material or workmanship, please contact us by phone or e-mail. Please note that this warranty does not apply to normal wear and tear, intentional damage, abnormal storage, alteration, repair, misuse or any improper or unreasonable use. In the case of defective products, we have the option of offering you a refund, repairing the defective products or sending you replacement products free of charge.

If you have a good faith belief that RIOBEC footwear purchased by you is defective in materials or workmanship within 6 months from the date of purchase, please email RIOBEC Customer Service at [email protected] with the following information: (a) order number (in the subject line), (b) concise description of the problem, (c) product photographs, (d) shipping address for repaired or replacement products, and (e) proof of purchase (required). Most of our boots and shoes are guaranteed against manufacturing defects for a period of 6 MONTHS. 

If you have purchased the products directly from a retailer, please contact them for more specific information on the warranties they can offer you.

Please note that our warranty for defective products is not a substitute for any rights you may have under the laws applicable to your jurisdiction, nor for any rights you may have under such laws.

10. REMINDER

You agree to cooperate fully with us and to assist us, to the extent reasonably possible, if we are required to recall products, exclusively at RIOBEC's expense. Please inform us if you know or suspect that there is a possibility that products may be recalled.

11. INTELLECTUAL PROPERTY RIGHTS: CONTENT

Unless otherwise indicated, the Website, its features, functionality, and all materials, including but not limited to images, text, graphics, logos, descriptions, data, illustrations, designs, icons, photographs, video clips, sounds, files, presentations and associated goodwill, software, specifications, advertisements, titles, names, User-Generated Content (as defined below) and all other materials forming part of or displayed on the Website (collectively, the "Content") are protected by copyright and/or database and/or other intellectual property rights in force in Canada, and are owned, controlled and/or licensed by RIOBEC, and each of their subsidiaries, divisions, branches, affiliates or similarly owned or controlled companies (collectively, the "RIOBEC SUBSIDIARIES").

"RIOBEC", "Le Respect du Travail", "La Botte des Bottes" and all names, logos, product and service names, designs and slogans are community trademarks or registered trademarks belonging to FILIALES RIOBEC or its affiliates or licensors. It is forbidden to use these trademarks without the prior written authorization of FILIALES RIOBEC. Other trademarks, product names, company names, logos, service marks, trade names and other designations mentioned, displayed, quoted or otherwise indicated on the Web Site are for informational purposes only and are the property of their respective owners.

Except as authorized by applicable law or as expressly permitted by RIOBEC, you may not use, reproduce or copy (including, without limitation, in any medium, electronically, temporarily or incidentally for any other purpose), publish, divert, extract, reuse, transmit, distribute, display, modify, perform, download, license, create derivative works from, reverse engineer, framing, transfer, sell or participate in any sale of, or exploit in any way, in whole or in part, the Content, the Web Site or any related software.

You are hereby granted a non-exclusive, limited, revocable license to view the Content on the Web Site, but only when you access the Web Site. No right, title or interest in any downloaded materials or software is transferred to you as a result of any downloading or copying.

The Content may contain omissions or errors and may not be current. The Content is presented for informational purposes only and RIOBEC is under no obligation to update the Content. RIOBEC may, in its sole discretion, change, delete, update, modify or otherwise alter the Content at any time without notice to you.

The product images shown on the site are for illustrative purposes only. While we make every effort to display colors accurately, we cannot guarantee that the colors displayed on your computer will exactly match the actual colors of the products. Your products and product packaging may differ from the images shown on our website.

12. USER-GENERATED CONTENT

As used in this section, (i) the term "User Generated Content" means Comments (as defined below), messages (including e-mail), data, information, text, music, sound, photos, graphics, images, designs, icons, video or audio clips, files and any other material or content, (ii) the term "Comments" means comments, remarks, suggestions, criticisms, ideas, proposals and questions, and (iii) "Interactive Areas" means forums, blogs, chat rooms, bulletin boards and other interactive areas in which you or other users of the Web Site may post Comments, content, messages, materials or other items on the Web Site.

IN GENERAL

By posting, distributing, sending or displaying User-Generated Content on the Website, you :

• grant to RIOBEC a non-exclusive, royalty-free, perpetual, transferable, irrevocable, fully-paid, worldwide, sub-licensable right to use, copy, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, display, perform, or otherwise disclose or incorporate into other works, the User Generated Content for any purpose and to the extent permitted by applicable law;
• grant RIOBEC the right to use your name in connection with such User-Generated Content, subject to RIOBEC's Privacy Policy;
• declare and warrant that :
  • you own and control all proprietary rights in the User-Generated Content that you otherwise post or distribute, or you have the lawful right to post and distribute such User-Generated Content on or through this Web Site;
  • such User-Generated Content is true, accurate, complete, not misleading and does not violate or infringe any applicable laws or regulations; and
  • the use, publication and display of such User-Generated Content does not constitute a violation of these Terms and Conditions, and does not and cannot violate the rights of, or infringe upon, any other person or entity; and you
• grant RIOBEC the right to pursue, with any competent body, any person or entity violating RIOBEC's rights or your rights under the law applicable to User-Generated Content.

User-Generated Content submitted by you is considered non-confidential and RIOBEC is under no obligation to treat such User-Generated Content as constituting privileged information. Without limiting the foregoing, RIOBEC reserves the right to use User-Generated Content in any way it deems appropriate, including, but not limited to, deleting, rejecting or refusing to post it. RIOBEC is under no obligation to make any payment to you for User-Generated Content or to attribute authorship to you. However, if, under applicable law, it is determined that you retain moral rights with respect to User-Generated Content posted by you on the Website, you agree to :

• not to require that personally identifiable information be used in connection with User-Generated Content;
• you do not object to any action by RIOBEC to publish, use, modify or delete User-Generated Content; and
• disclaim and not claim or assert any moral rights with respect to User-Generated Content, to the extent permitted by applicable law.

INTERACTIVE ZONES

The Website may contain Interactive Areas. If RIOBEC plans to use such Interactive Areas, you are solely responsible for your use of such Interactive Areas at your own risk. By way of example, but without imposing any limitation whatsoever, you agree, when using an Interactive Area, not to post, upload, transmit, distribute, store, create or otherwise publish any of the following:

• material that is sexually explicit, violent, libelous, defamatory, libelous, obscene, pornographic, indecent, lewd, harassing, threatening or invasive of another's privacy or publicity rights, abusive, rude, fraudulent or otherwise objectionable;
• materials promoting drug, tobacco or firearms use;
• material that incites hatred, encourages or provides instructions for committing a crime, violates the rights of an individual or group, renders a person liable to prosecution or violates any applicable local, state, national or international law or regulation;
• material infringing a patent, trademark, trade secret, copyright or other intellectual property or other rights belonging to a third party;
• materials using the names or likenesses of individuals, living or deceased, or their property, without first obtaining their express written permission, or impersonating an individual, entity or otherwise misrepresenting your affiliation with such person or entity;
• advertising messages or links to other commercial sites;
• names, postal addresses, telephone or fax numbers, e-mail addresses, driver's licenses, social security numbers, national identity, passport and credit card numbers, or any other personally identifiable data of a user or any other third party;
• viruses, corrupted data or other harmful, disruptive or destructive files;
• material unrelated to the subject of the Interactive Zones on which they are posted;
• materials communicating messages incompatible with RIOBEC's reputation or otherwise constituting a breach of these Terms and Conditions; and
• materials which, in RIOBEC's sole discretion, are objectionable, or which may expose RIOBEC, you or other users of the Website to any damages, liability or other responsibility.

To the fullest extent possible under applicable law, RIOBEC disclaims any responsibility or liability for any User-Generated Content you post, publish, display or upload, or for any loss or damage resulting therefrom, and RIOBEC disclaims any responsibility or liability for any errors, mistakes, defamatory messages, libelous statements, omissions, misrepresentations, obscenities, pornographic materials, profanity, racial or sexist slurs, or any other content posted, published, displayed or uploaded in violation of these Terms and Conditions. RIOBEC, which is only the provider of the Interactive Areas, to the extent permitted by law, disclaims all liability for statements, representations and User-Generated Content provided by its users on this Website. RIOBEC has no legal or contractual obligation to monitor, edit or control User-Generated Content posted, published, displayed or uploaded to the Interactive Areas, and makes no commitment to do so. However, RIOBEC reserves the ability and the right, at its sole discretion, to delete or modify any User-Generated Content posted or stored on this Website, without notice and for any reason whatsoever.

Any use of the Web Site, including the Interactive Areas, in violation of these Terms and Conditions may result in termination or suspension of your permission to use the Web Site.

COMMENTS

You agree that the Comments you post on this Web Site will not violate the rights of any third party, including, but not limited to, copyrights, trademark rights, rights of privacy, rights of publicity and any other personal or proprietary rights. You further agree that any Comments you post to this Web Site will not contain any libelous, defamatory, obscene or profane material and will not be contrary to law. You are and shall remain solely responsible for the content and form of any Comments you send or post to the Web Site.

13. THIRD-PARTY CONTENT, LINKS TO THIRD-PARTY WEBSITES

Responsibility for all content, products or services posted, transmitted or linked to by third parties from the Website rests solely with the third parties from whom such content originated. RIOBEC does not control, approve, sponsor or endorse any third-party content, products or services appearing on or linked to the Website, and we make no representations or warranties regarding the accuracy, completeness, currency, reliability or availability of any third-party content, products or services. Links to third-party content are provided solely for your convenience. If you decide to access any third-party content, you agree that you do so at your own risk and that RIOBEC is not responsible for any loss or damage you may suffer as a result of such third-party content, products or services.

This Website may also contain links to third-party services and resources. You acknowledge that (a) RIOBEC is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such website, and (b) RIOBEC is not responsible for any other form of transmission received from any linked website. RIOBEC is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by RIOBEC of the linked website. Any questions regarding these links should be directed to the provider of the third-party website in question.

14. WEBSITE ACCESS AND USE, ACCEPTABLE USE POLICY

By accessing the Website, you agree (i) to comply with all applicable local laws regarding privacy, online conduct and acceptable use and content, and (ii) to the transfer and processing of your personal data to Canada in accordance with our Privacy Policy.

The Website is provided free of charge. You are responsible for taking all steps necessary to gain access to the Website and to ensure that all persons accessing the Website through your Internet connection are aware of and comply with these Terms and Conditions.

We do not guarantee that the Website and its content will always be available or will never be interrupted. Access to the Website is permitted on a temporary basis. We have the right to suspend, withdraw, discontinue or modify all or any part of the Website without notice. RIOBEC will have no liability to you if, for any reason, the Website is unavailable at any time or for any period.

While we take reasonable steps to update the information on the Website, RIOBEC makes no representations, warranties or assurances, express or implied, as to the accuracy, completeness or currency of the Website.

ACCEPTABLE USE POLICY

By using the Website, you agree to comply with all standards of content and conduct set forth in these Terms and Conditions. By way of example, but without limitation, you agree not to:

• modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, framing, use, transfer or sell any information, products, services or Content made available to you or obtained from the Website, including, without limitation, by not using screen capture techniques or similar activities;
• hack into the Website, the server(s) on which the Website is hosted, or any server, computer or database connected to the Website, or attack the Website via a denial of service or distributed denial of service attack;
• modify another website in such a way as to falsely imply that it is associated or affiliated with the Website;
• damage, disable, overburden, transmit worms, viruses, Trojan horses, logic bombs or other items of a destructive nature, or interfere with any other party's use and enjoyment of the Website;
• violate any laws, rules or regulations applicable in your jurisdiction;
• use any conduct, device, process, software, program, algorithm, methodology or routine, automatic or manual, including, but not limited to, a "robot", "web spider" or any other similar process or functionality designed to interfere with (or attempt to interfere with), damage, disable or unreasonably overburden the operation of the Website; or
• use the Website for any purpose that is unlawful, abusive, offensive, harassing or objectionable, to sell goods or services, to conduct or transmit surveys or contests, or for any other purpose prohibited by these Terms and Conditions.

ACCOUNT SECURITY

In connection with any part of the Web Site requiring the entry of a user name and password, you are responsible for all use of your account (with the corresponding user name or password) and for ensuring that all use of your account complies fully with these Terms and Conditions. You are responsible for protecting the confidentiality of your username(s) and password(s), if any.

15. COPYRIGHT COMPLAINT REPORTING POLICY, NOTICE OF INFRINGEMENT

If you believe in good faith that certain Content appearing on the Website constitutes an infringement of your copyright, please provide the information requested below in writing. The procedure set forth below is exclusively for notifying RIOBEC of an infringement of your copyrighted materials.
Please provide the following information in the following order (including section numbers):

1. Clear identification of copyrighted works that you claim are infringing;
2. Clear identification of the materials that you claim infringe your copyrighted works, and information that will enable us to find these materials on the Website, such as a link to the infringing materials;
3. Your contact details so that we can respond to your complaint, preferably with an e-mail address and telephone number;
4. Include the following statement: "I have a good faith belief that the allegedly infringing material is not authorized by the copyright owner, its agent, or the law;
5. The notice must be signed by the person authorized to act on behalf of the owner of the exclusive right to the allegedly infringing material.

Notices of claims of copyright infringement on the Website should be sent by e-mail or regular mail to :

RIOBEC
540 Boulevard Saint-Joseph
Gatineau (Québec), J8Y 4A3
Canada

We recommend that you consult a lawyer before sending any notice or response in this matter. Also, please note that you may be liable to pay damages (including, but not limited to, attorneys' fees and costs) if you make a false claim of copyright infringement.

RIOBEC will review and respond to all notices sent in accordance with the above requirements and applicable law.

REPEAT OFFENDERS

In compliance with applicable law, RIOBEC has adopted a policy of revoking, in appropriate circumstances and at its sole discretion, subscriber or account holders considered to be repeat infringers. RIOBEC may also limit or restrict access to the Website and/or terminate the accounts of users whom RIOBEC considers to be infringing the intellectual property rights of third parties, whether or not on a repeat basis, at RIOBEC's sole discretion.

16. FORCE MAJEURE

RIOBEC will not be liable for damages resulting from delay or failure to deliver due to force majeure, which includes any unforeseeable, irresistible event beyond RIOBEC's control, including, but not limited to, acts of God, acts for which you are responsible, embargoes or other governmental actions, regulations or requests, fire, power failure, slowdown or other labor difficulties, war, riot, act of terrorism, transportation delay, failure of transportation companies, inability to obtain necessary labor, materials or production facilities, or, without limiting the foregoing, any other delay beyond the reasonable control of RIOBEC. Should such a delay occur, the approximate date indicated for delivery will be extended for a period equal to the period of time lost due to the delay. Your sole remedy for any other delays and in the event of RIOBEC's inability to make delivery for any reason whatsoever shall be the cancellation of your order for the products subject to written notice to RIOBEC to that effect and the refund of the purchase price and any delivery charges (if we have already deducted them from your card).

17. NO WARRANTY, DISCLAIMER

RIOBEC DOES NOT REPRESENT OR WARRANT THAT ACCESS TO THE WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE WEB SITE WILL BE CORRECTED, OR THAT THE WEB SITE AND THE SERVER(S) THAT MAKE THE WEB SITE AVAILABLE ARE FREE OF BUGS, VIRUSES, TROJAN HORSES OR THE LIKE. FURTHER, ALWAYS RESERVING THE PROVISIONS OF SECTION 18(b) BELOW, RIOBEC MAKES NO WARRANTY OR REPRESENTATION WITH RESPECT TO THE ACCURACY, FITNESS OR USEFULNESS, RELIABILITY OR NON-INFRINGEMENT OF THE WEBSITE, CONTENT, THIRD-PARTY CONTENT, COMMENTS, INFORMATION OR ANY OTHER ELEMENTS OR MATERIALS APPEARING ON THE WEBSITE OR LINKED TO OR FROM THE WEBSITE. FURTHERMORE, EXCEPT AS INDICATED IN SECTION 9 AND SUBJECT TO THE PROVISIONS OF SECTION 18(b), ALL PRODUCTS ARE PROVIDED "AS IS" AND RIOBEC DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PRODUCTS.

NO PERSON (INCLUDING ANY AGENT, DISTRIBUTOR OR REPRESENTATIVE OF RIOBEC) IS AUTHORIZED TO MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE PRODUCTS, EXCEPT TO ADDRESS YOU UNDER SECTIONS 9, 17 AND 18 OF THESE TERMS AND CONDITIONS, AND YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE NOT RELIED ON ANY OTHER WARRANTIES OR REPRESENTATIONS, PROVIDED THAT NOTHING CONTAINED IN THESE TERMS AND CONDITIONS SHALL LIMIT RIOBEC'S LIABILITY FOR FRAUDULENT MISREPRESENTATION.

18. LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN SECTION 18(b) BELOW AND TO THE EXTENT PERMITTED BY LAW, RIOBEC DISCLAIMS ALL LIABILITY FOR (A) ERRORS OR INACCURACY IN THE CONTENT, INFORMATION OR MATERIALS ON OR PROVIDED THROUGH THE WEBSITE, (B) INJURY OR PROPERTY DAMAGE OF ANY KIND ARISING OUT OF YOUR ACCESS TO OR USE OF THE WEBSITE OR ANY LINKED THIRD PARTY WEBSITES, (C) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVERS HOSTING THE WEBSITE OR ANY LINKED THIRD PARTY WEBSITES, AND/OR PERSONAL DATA STORED THEREON, (D) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEB SITE OR ANY THIRD PARTY WEB SITES, (E) BUGS, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEB SITE OR ANY THIRD PARTY WEB SITES LINKED THERETO BY RIOBEC OR ANY THIRD PARTY, AND OR FOR ANY LOSS OR DAMAGE SUFFERED AS A RESULT OF ANY OF THE FOREGOING, UNLESS SUCH LOSS OR DAMAGE ARISES OUT OF A BREACH BY RIOBEC OF THESE TERMS AND CONDITIONS AND SUCH LOSS OR DAMAGE WAS FORESEEABLE.

TO THE EXTENT PERMITTED BY LAW, NOTHING IN THESE TERMS AND CONDITIONS SHALL EXCLUDE OR LIMIT RIOBEC'S LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE OR FRAUDULENT MISREPRESENTATION, OR YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS OR PRODUCTS NOT CONFORMING TO THE DESCRIPTIONS PROVIDED, OR ANY OTHER LIABILITY WHICH THE LAW DOES NOT PERMIT TO BE LIMITED. WE ARE OBLIGED (UNLESS OTHERWISE REQUIRED BY LAW) TO SUPPLY PRODUCTS IN ACCORDANCE WITH ORDERS PLACED.

19. COMPENSATION

You agree to indemnify and hold harmless RIOBEC, its officers, directors, employees, agents, licensors, suppliers, contractors, manufacturers and distributors from and against any and all claims, actions, demands, charges, complaints, damages, losses, suits, costs and expenses (including, without limitation, attorneys' fees) arising out of or related to: (a) your use of the Website; (b) any Content sent, posted or otherwise provided by you on the Website, to RIOBEC, and/or its third party agents, licensors or licensees; (c) your breach of any provision of these Terms or any statement you provide in connection with these Terms; and/or (d) your use of the Website or your purchase of any products or services from the Website. RIOBEC reserves the right to assume the exclusive control and defense of any claim subject to this indemnification provision on your part, in which event you will cooperate fully with RIOBEC in asserting any available defenses.

20. TITLE TO PRODUCTS

Title to products ordered through this Website will pass to you when RIOBEC receives your full payment for such products.

21. APPLICABLE LAW AND JURISDICTION

These Terms of Use and the transactions governed by these Terms of Use shall be exclusively governed by and construed in accordance with the laws of the Province of Quebec, Canada.

Any dispute arising out of or in connection with these Terms of Use and/or the transactions governed by these Terms of Use (including non-contractual disputes) shall be submitted to the exclusive jurisdiction of the Quebec courts.

22. COORDINATES

If you have any questions regarding these Terms of Use, please direct them to the question section link or contact us at the following address:

Riobec
540 Boulevard Saint-Joseph
Gatineau (Québec), J8Y 4A3
Canada
E-mail: [email protected]
Customer service telephone: (819) 770-5503

23. GIFT CARDS

RIOBEC eGift Cards purchased through this website ("Gift Card(s)") can only be used to purchase eligible items on riobec.ca. Gift Cards cannot be used to make purchases in-store or on other RIOBEC websites. Gift Cards cannot be used to make purchases in-store or on other RIOBEC websites. Gift Cards must be treated as cash. We are not responsible for the loss or theft of a Gift Card, nor for the use of a Gift Card without the consent of the person to whom the card was issued. Gift Cards cannot be reloaded or reimbursed in cash. Purchases made with a Gift Card will be deducted from the Gift Card balance, and any unused balance may be used for future purchases. Where the purchase amount exceeds the Gift Card balance, the excess amount must be paid by another acceptable means of payment. Gift Cards are non-refundable, non-cancellable and non-exchangeable after purchase, except where required by law. Gift Cards do not expire.

Not all products on the website can be purchased using a Gift Card and not all discounts and sales promotions will apply to purchases made with a Gift Card. Please refer to any restrictions noted on the Gift Card or website.

When you purchase a Gift Card, you grant us the right to send the Gift Card to the recipient's email address as soon as you place your order. At this point, we will have completed delivery of this service and you acknowledge and agree that you cannot cancel your order.

24. Promotional codes 

Some promotional codes may not be applicable on items already on sale or on certain items subject to non-standard shipping costs. We reserve the right to apply or not a promotional code on any item (for example, on clearance or promotional items). No promo code applicable on 3M respiratory protection products. Some promotional codes may not be available during a given period (for example, during the Good Friday period or during any other promotion). 

Some promotional codes may NOT be combined (for example, you cannot combine two 15% promotional codes to obtain a 30% discount). 

Personalized offers (mainly sent by e-mail) may not be eligible for promotional codes.

Unless otherwise indicated, during the following periods, all our promotional codes are deactivated because the prices displayed online are reduced as much as possible. 

-Crazy Friday period (late November)

-Boxing Day period (December 26)

25. Promotions

Promotions posted online may not be applicable in our branches. 

IN-STORE CREDIT

In-Store Credit issued when products purchased through the Website are redeemed for In-Store Credit in accordance with the Terms and Conditions hereof (the "In-Store Credit") may only be used to purchase eligible items on the riobec.ca Website. In-Store Credit may not be used to make purchases at other stores or on other RIOBEC Websites. Store Credit may not be used to make purchases at other stores or on other RIOBEC websites. Store Credit cannot be used to purchase Gift Cards. Any Store Credit available to you will automatically be applied to your next purchase. We are not responsible if Store Credit is used without your authorization. Please note that Store Credit is non-transferable. Purchases made with Store Credit will be deducted from your Store Credit balance, and any remaining balance will be available for future purchases. Where the purchase amount exceeds the Store Credit balance, the excess amount must be paid with another acceptable form of payment. Store Credit does not expire.

26. GENERAL LEGAL PROVISIONS

These Terms and Conditions are effective unless and until terminated by either you or RIOBEC. You may terminate these Terms and Conditions at any time, to the extent they apply to you, by discontinuing your use of the Website. RIOBEC has the right to terminate these Terms and Conditions at any time, immediately and without notice, and accordingly to deny you access to the Website, for any reason whatsoever, at its sole discretion, provided, however, that all provisions of these Terms and Conditions relating to products previously ordered by you and intellectual property, indemnification, disclaimer, limitation of liability and choice of law shall survive termination of these Terms and Conditions.

Unless otherwise indicated, the Website and the Content are presented solely for the purpose of promoting RIOBEC products available in Canada and the United States.

In the event that any part of these Terms and Conditions is held to be invalid or unenforceable, the invalid or unenforceable part shall be modified in harmony with applicable law and replaced with a provision that mirrors the original provision to the greatest extent possible, and the remainder of these Terms and Conditions shall continue in full force and effect. It will be possible to accept a printed version of these Terms and Conditions and of any notices sent to you in electronic or other form in connection with any judicial or administrative proceedings based upon or relating to these Terms and Conditions, to the same extent and subject to the same conditions applicable to other business documents and records originally generated and maintained in printed form. Any failure by RIOBEC to insist upon or enforce strict performance by you of any provision of these Terms and Conditions shall not be deemed a waiver of any provision or right.

We may provide you with notices relating to the Website and/or these Terms and Conditions by sending an e-mail to your last known e-mail address, and any such notice shall be deemed given and received on the date of transmission.

RIOBEC's performance of these Terms and Conditions is governed by applicable laws and legal process, and nothing in these Terms and Conditions shall relieve RIOBEC of its right to comply with requests or obligations imposed by law enforcement authorities.

Riobec. All rights reserved.

Please note that we will not file a copy of the agreement between you and us. You should save or print a copy of these Terms and Conditions for your own records.