We are unable to cancel the shipment of your products once they have been dispatched. However, if you are not satisfied with the products after you have received them, for whatever reason (e.g. if the color or size does not suit you), and you wish to return the products and obtain a refund or replacement, you have 30 days from the date of delivery of your products to do so. All returned items must be unused, in their original packaging and in a condition suitable for resale. You can submit your return request using our portal ''Request for return/exchange''. Once your request has been approved, instructions for returning your item will be emailed to you.

-For legal reasons, we cannot take back any fall protection parts if they have been used. 

-For health reasons, we cannot take back any respirators and/or protective masks. 

We will assume the costs for the following situations: 

• If there is an error in your order.
• If you have received a defective item and/or one covered under warranty.
• If you wish to make an initial exchange of size, color or model on an order of $199.00 or more (the amount is calculated after all discounts, before taxes and before shipping costs).

You will be charged for returning the package in the following situations: 

• You wish to return a non-defective item for a refund. In this case, we will deduct these costs from your refund, or you can use your own carrier. 
• You wish to make a size exchange on an order under $199.00

 

**Please note that our 1st free exchange offer may NOT APPLY to shipments from certain remote areas**.

We will refund the total amount you paid for the returned products, less the shipping costs of the original order.

We may apply a deduction to the amount refunded in the event of loss of value of the products or if the original packaging is damaged. Returned items must be new and in resalable condition. We reserve the right to refuse a return if we deem that the item does not meet our criteria of being in re-saleable condition. 

If you are returning an item that is not in NEW condition and does not meet our policies, you will be required to pay shipping costs to have your item returned to you. 

You have the choice of receiving your refund by the original means of payment or in the form of a replacement.

All returns must be sent to the distribution center indicated, which is the site from which your products were sent to you.

Please note that in order for us to process your return, we must receive the items within the prescribed 60-day period. You must therefore take into account the time required for the carrier to deliver your items to our distribution center.

For further information on returns, please contact us at web@riobec.ca.

Your legal rights: Please note that our Return Policy is in addition to your legal right to cancel your entire order under the laws applicable to your jurisdiction. You must return all items in the cancelled order to us within the prescribed period from the date on which you informed us of your wish to cancel your order. We will refund the total amount you paid for your order within the prescribed period from the date we receive the returned products. We may apply a deduction to the amount refunded in the event of loss of value of the products if you handle them unnecessarily, beyond what is necessary to determine their nature and characteristics.

For further information on this right and the sample cancellation form, please contact us. 

WARRANTY FOR DEFECTIVE PRODUCTS

If the product(s) you have purchased are damaged or have other defects in material or workmanship, please contact us by phone or e-mail. Please note that this warranty does not apply to normal wear and tear, intentional damage, abnormal storage, alteration, repair, misuse or any improper or unreasonable use. In the case of defective products, we have the option of offering you a refund, repairing the defective products or sending you replacement products free of charge.

If you have a good faith belief that RIOBEC footwear purchased by you is defective in materials or workmanship within 6 months from the date of purchase, please email RIOBEC Customer Service at web@riobec.ca with the following information: (a) order number (in the subject line), (b) concise description of the problem, (c) product photographs, (d) shipping address for repaired or replacement products, and (e) proof of purchase (required). Most of our boots and shoes are guaranteed against manufacturing defects for a period of 6 MONTHS. 

If you have purchased the products directly from a retailer, please contact them for more specific information on the warranties they can offer you.

Please note that our warranty for defective products is not a substitute for any rights you may have under the laws applicable to your jurisdiction, nor for any rights you may have under such laws.