Skip to content
How are delivery fees calculated

Delivery fees are calculated at checkout, prior to the payment step. They are calculated based on your location, the items ordered, and the total amount of your order.

I try to place an order, but my zip code is invalid

Make sure that the zip code of your BILLING address is identical to the zip code associated with your credit card account. At the payment step, you will be able to enter a different billing address than your shipping address. If you have attempted to place an order with a zip code that does not match the address associated with your credit card account, the order amount MAY have been authorized/not charged to your account. This means that the charge will be automatically cancelled by your bank within 2-3 business days. For further questions regarding this matter, please contact your credit card company.

I placed an order, but I haven't received any confirmation. Is this normal?

It is possible that your order confirmation is in your spam email folder. If your confirmation is not in your inbox or spam folder and you entered the correct email address when placing your order, please contact us.

How can I return an item?
You can submit a request to us using our 'Return/Exchange Request' portal. Once your request is approved, you will receive a prepaid Purolator label by email. You only need to print it and attach it to your package. You can then drop off the package at the nearest Purolator drop-off location. Refer to our 'Terms and Conditions' section for more information on our policies. We will cover return shipping costs for the following situations: If there is an error in your order. If you received a defective item. If you wish to exchange size or model on an order of boots or shoes (for the first exchange only). The boots must be in NEW condition and in their original packaging. You will be responsible for a $15.00 return fee per package for the following situations: If you wish to return a non-defective item and obtain a refund. In such a case, we will deduct this fee from your refund. If you wish to exchange size on any other item than boots or shoes. If you wish to proceed with a second size exchange on an order of boots or shoes (return shipping fees for the first size exchange are covered by us). In such a case, you will need to pay this fee before we ship your replacement.
What will be the delivery time of my order?

We ship from Monday to Friday. Generally, we will ship your order within 24 to 48 business hours. However, there may be a delay of a few days between the receipt of your order and its shipment depending on the volume of orders received and the availability of our products. If we anticipate an unusual delay in shipping your order, an estimated shipping date will be sent to you by email.

I received a shipping confirmation email, when will I receive my order?

All your orders are shipped by Purolator or by Canada Post for more distant regions. You just have to useThe Canada Post Office tool PurolatorAs well as the tracking number we have sent to you to follow your package in real time!

Can I modify or cancel an order?

Yes. As long as your order has not been shipped, we can cancel it or modify it at no cost.Contact usTo get help.

Can I get a price adjustment for an item that went on sale after I ordered it?

If you place an order and an item goes on sale within 7 days of your purchase date, you can contact us to receive a refund for the difference between the price on your order and the current online price. Please note that no adjustments will be made if your order was placed more than 7 days before the promotion date.

Why was my order automatically canceled?

For your security, if the credit card information used for payment is incorrect, the order will automatically be canceled. The most common cases are related to a difference between the billing address of the order and the address associated with the credit card, an incorrect security code (indicated on the back of your card), an incorrect expiration date, or an exceeded credit limit. When an order is canceled, it cannot be reactivated or modified in any way. If you still wish to purchase the items that were canceled, you will need to place a new order.

About Riobec Safety

Founded in 1988, Riobec was first established as the largest distributor of occupational health and safety equipment in the Outaouais region.

In 2005, we joined as a shareholder member of the group "AD CANADA", the largest network of independent distributors of industrial supplies in North America. With more than 5,000 locations distributed from one ocean to another and an accessible inventory of more than $ 250 million, we guarantee our customers to obtain the best price and delivery as soon as possible.

In 2020, we put our new web portal online that continues to grow. We are now proud to be able to offer quality products to our customers from one end to the other in the country.

We offer an imposing range of products in terms of protective equipment for workers from all walks of life.


The filling of first aid kits according to provincial standards and customized

Fit test for respirators

Fall protection equipment inspection and certification

PPersonalized embroidery and silkscreening on workwear

Donald Cloutier



Depuis 1991, Donald travail avec dévouement dans l’entreprise familiale fondé en 1988. Ces années d’expérience et son leadership ont permis à Riobec de devenir un chef de file en matière de santé et sécurité. Il travaille encore au sein de l’entreprise et est toujours à la recherche de nouvelles idées afin de mieux vous servir !

Poste 101
Danyk Renaud


Directeur de l’approvisionnement

Depuis 2014, Danyk est en charge de la gestion de notre inventaire, des négociations avec nos manufacturiers ainsi que des soumissions et contrats d'envergure. Son objectif : vous dénicher les meilleurs prix dans les meilleurs délais possibles. Avec son esprit fonceur et sa personnalité ambitieuse, il est toujours en quête de nouveaux défis afin de faire croître notre entreprise!

Poste 112
Jean-François Pitre


Directeur des opérations

Depuis 2014, Jean-François est en charge du déroulement quotidien de notre magasin de détail. Il est aussi le spécialiste à qui parler pour tous vos besoins. Avec son expertise dans différents domaines connexes à la sécurité, Jean-François saura vous aider à faire des choix éclairés afin de mieux vous protéger! C’est sa vision stratégique et ses capacités relationnelles exemplaires qui font de lui le pilier de notre équipe!

Poste 119
Danyk Renaud



Marilou s’est joint à nous à temps partiel en 2013 à titre de commis-comptable alors qu’elle débutait ses études en comptabilité à l’Université du Québec en Outaouais. Elle a continué son parcours académique jusqu’à l’obtention de son titre CPA en mars 2020. Avec plus de cinq ans d’expérience en cabinet comptable à titre d’auditeur, Marilou se joint officiellement à notre équipe en 2021 à titre de contrôleur. N’hésitez pas à la contacter pour toutes vos questions administratives.

Poste 110
Sébastien Lacelle


Gérant de la logistique

Depuis 2016, Sébastien est en charge de la logistique de notre entrepôt. C’est en grande partie grâce à sa détermination et à son éthique de travail si toutes vos commandes sont reçues et livrées à temps!

Sébastien Lacelle


Commis à la logistique

Sébastien Lacelle


Équipe des ventes

Sébastien Lacelle


Équipe des ventes

Drawer Title
Similar products