How are delivery charges calculated?
How are delivery charges calculated?
Delivery charges are calculated at checkout, before the payment stage. They are calculated according to your location, the items ordered and the amount of your order.
I'm trying to place an order, but my postal code doesn't work.
I'm trying to place an order, but my postal code doesn't work.
Please ensure that the postal code of your BILLING address is identical to thepostal code associated with your credit card account. If you have attempted to place an order with a postal code that does not match the address associated with your credit card account, the order amount MAY have been authorized / not billed to your account. This means that the charge will be automatically cancelled by your bank within 2-3 working days. If you have any questions about this, please contact your credit card company.
I placed an order, but I haven't received any confirmation. Is this normal?
I placed an order, but I haven't received any confirmation. Is this normal?
Your order confirmation may be in your junk mail box. If your order confirmation is not in your inbox or junk mail box and you entered the correct e-mail address when placing the order, please contact us.
The payment went through on my credit card, but I haven't received any order confirmation.
The payment went through on my credit card, but I haven't received any order confirmation.
The amount has potentially been authorized, but not billed to your card following one or more failed payment attempts.
If your order is not confirmed, don't worry, the authorized/unbilled amounts will disappear from your card statement within 24 to 48 hours, depending on your banking institution.
To place an order, please ensure that the postal code of your billing address is identical to the postal code associated with your credit card account. If necessary, you may enter a shipping address different from your billing address, but the billing address must match your credit card account for security reasons, otherwise the payment will not work.
You can call us if you have trouble placing the order online.
How long will it take to deliver my order?
How long will it take to deliver my order?
We ship your order from Monday to Friday. In general, we will ship your order within 48 to 72 business hours. However, there may be a delay of a few days between receipt of your order and shipment, depending on the volume of orders received and the availability of our products. If we anticipate an unusual delay in shipping your order, an estimated shipping date will be sent to you by e-mail.
Can I change or cancel an order?
Can I change or cancel an order?
How can I return an item?
How can I return an item?
You can send us a request using ourReturn/Exchange Request portal. Once your request has been approved, return instructions will be emailed to you. Please refer to our Termsand Conditions section for more information regarding our policies.
Who pays the shipping costs for returning an item?
Who pays the shipping costs for returning an item?
We will assume the costs for the following situations:
- If there is an error in your order.
- If you have received a defective item.
- If you wish to make a size or model exchange on an order of boots or shoes (For the first exchange only). Boots must be in NEW condition and in their original packaging.
You will be liable for removal costs in the following situations:
- You wish to return a non-defective item and obtain a refund.
- You would like to make a size exchange on any item other than boots or shoes.
- You would like to make a second size exchange on an order of boots or shoes (the cost of returning the first size exchange is at our expense).
How long does it take to return an item?
How long does it take to return an item?
If you are not satisfied with the products you have ordered after receiving them, for whatever reason (e.g. if the color or size does not suit you), and you wish to return the products for a refund or replacement, you have 30 days from the date of delivery to do so. Certain conditions apply.Click here tofind out more.
What is the warranty on work boots?
What is the warranty on work boots?
All boots purchased from Riobec are covered by a warranty against manufacturing defects for 6 months from the date of purchase. Please refer to our policies or contact us for more information.
What is the garment warranty?
What is the garment warranty?
Most garments are not covered by a manufacturer's warranty. However, if you have a problem with a product, please contact us and we'll do everything we can to help.
There is a problem with the delivery of my order
There is a problem with the delivery of my order
If you are having trouble receiving or picking up your order, CONTACT US and we will contact the carrier directly.
I have received a shipping confirmation e-mail. When will I receive my order?
I have received a shipping confirmation e-mail. When will I receive my order?
All your orders are shipped by Purolator, or by Canada Post for more remote regions. Simply use theCanada Post or Purolator tracking tool and the tracking number we've sent you to track your package in real time!
