Go to content
How are delivery charges calculated? 

Delivery charges are calculated at checkout, before the payment stage. They are calculated according to your location, the items ordered and the amount of your order. 

I'm trying to place an order, but my postal code doesn't work. 

Please ensure that the postal code of your BILLING address is identical to thepostal code associated with your credit card account. If you have attempted to place an order with a postal code that does not match the address associated with your credit card account, the order amount MAY have been authorized / not billed to your account. This means that the charge will be automatically cancelled by your bank within 2-3 working days. If you have any questions about this, please contact your credit card company. 

I placed an order, but I haven't received any confirmation. Is this normal?

Your order confirmation may be in your junk mail box. If your order confirmation is not in your inbox or junk mail box and you entered the correct e-mail address when placing the order, please contact us.

How can I return an item? 

You can send us a request using our Return/Exchange Request portal. Once your request has been approved, return instructions will be emailed to you. Please refer to our Terms and Conditions section for more information regarding our policies. 

We will assume the costs for the following situations: 

  • If there is an error in your order.
  • If you have received a defective item.
  • If you wish to make a size or model exchange on an order of boots or shoes (For the first exchange only). Boots must be in NEW condition and in their original packaging. 

You will be liable for removal costs in the following situations: 

  • You wish to return a non-defective item and obtain a refund.
  • You would like to make a size exchange on any item other than boots or shoes. 
  • You would like to make a second size exchange on an order of boots or shoes (the cost of returning the first size exchange is at our expense).
How long will it take to deliver my order?

We ship your order from Monday to Friday. In general, we will ship your order within 48 to 72 business hours. However, there may be a delay of a few days between receipt of your order and shipment, depending on the volume of orders received and the availability of our products. If we anticipate an unusual delay in shipping your order, an estimated shipping date will be sent to you by e-mail.

I have received a shipping confirmation e-mail. When will I receive my order? 

All your orders are shipped by Purolator, or by Canada Post for more remote regions. Simply use theCanada Post or Purolator tracking tool and the tracking number we've sent you to track your package in real time!

Can I change or cancel an order?

Yes, as long as your order has not been shipped, we can cancel or modify it free of charge. Contact us forassistance.

An item I ordered was put on special offer after I placed my order. Can I get a price adjustment? 

If you place an order and an item is put on promotion within 7 days of the date of your purchase, you may contact us to obtain a refund equivalent to the difference between the price on your order and the price displayed online. Please note that no adjustments will be made if your order was placed more than 7 days before the promotion date. 

Why was my order automatically cancelled?

For your security, if the credit card information used for payment is incorrect, the order is automatically cancelled. The most frequent cases are related to a difference between the billing address of the order and the address associated with the credit card, an incorrect security code (indicated on the back of your card), an incorrect expiry date or an exceeded credit limit. Once an order has been cancelled, it cannot be reactivated or modified. If you still wish to purchase the items that have been cancelled, you must place a new order.

ABOUT RIOBEC SÉCURITÉ

Founded in 1988, Riobec first established itself as the Outaouais region's leading distributor of occupational health and safety equipment.

In 2005, we joined the AD Group, North America's largest network of independent distributors of industrial supplies, as a shareholder. With over 5,000 locations coast-to-coast and an accessible inventory of over $250 million, we guarantee our customers always get the best price and fastest delivery.

In 2020, we launched our new and growing web portal. We are now proud to be able to offer quality products to our customers across the country.

We offer an impressive range of protective equipment for workers of all backgrounds.

OUR SERVICES

Filling first-aid kits to provincial and custom standards.

Fit tests for respirators

Inspection and recertification of fall arrest equipment

Custom logo printing on safety helmets and clothing

WE SHIP CANADA WIDE!

Add subtext here

SATISFACTION GUARANTEED

Add subtext here

TECHNICAL SUPPORT ALWAYS AVAILABLE

Add subtext here

A PROUDLY CANADIAN COMPANY SINCE 1988

Add subtext here

Donald Cloutier

DONALD CLOUTIER

CEO
Co-owner

Since 1991, Donald has worked with dedication in the family business founded in 1988. His years of experience and leadership have made Riobec a leader in health and safety. He is still with the company today, and is always on the lookout for new ideas to serve you better!

Extension 101
Danyk Renaud

DANYK RENAUD

Purchasing Manager
Co-owner

Since 2014, Danyk has been in charge of managing our inventory, negotiating with our manufacturers, as well as handling large-scale bids and contracts. His goal: to find you the best prices as quickly as possible. With his proactive mindset and ambitious personality, he is always seeking new challenges to help grow our company!

Extension 112
Jean-François Pitre

JEAN-FRANÇOIS PITRE

Operations Manager
Co-owner

Since 2014, Jean-François has been in charge of the day-to-day running of our retail store. He's also the specialist to talk to for all your needs. With his expertise in various fields related to security, Jean-François will help you make informed choices to better protect yourself! His strategic vision and exemplary interpersonal skills make him the pillar of our team!

Post 119
Danyk Renaud

MARILOU CLOUTIER

Controller
Co-owner

Marilou joined us part-time in 2013 as an accounting clerk as she began her accounting studies at the Université du Québec en Outaouais. She continued her academic journey until obtaining her CPA designation in March 2020. With over five years' experience in an accounting firm as an auditor, Marilou officially joins our team in 2021 as Controller. Don't hesitate to contact her for all your administrative questions.

Extension 110
Sébastien Lacelle

SÉBASTIEN LACELLE

Logistics Manager

Since 2016, Sébastien has been in charge of our warehouse logistics. It's largely thanks to his determination and work ethic that all your orders are received and delivered on time!

Sébastien Lacelle

ALEXANDRE AYOTTE

Logistics Clerk

Sébastien Lacelle

NATASHA HUBERT POIRIER

Sales team

Sébastien Lacelle

JÉRÉMY RENAUD

Sales team