Delivery fees are calculated at checkout, prior to the payment step. They are calculated based on your location, the items ordered, and the total amount of your order.

Make sure that the zip code of your BILLING address is identical to the zip code associated with your credit card account. At the payment step, you will be able to enter a different billing address than your shipping address. If you have attempted to place an order with a zip code that does not match the address associated with your credit card account, the order amount MAY have been authorized/not charged to your account. This means that the charge will be automatically cancelled by your bank within 2-3 business days. For further questions regarding this matter, please contact your credit card company.

It is possible that your order confirmation is in your spam email folder. If your confirmation is not in your inbox or spam folder and you entered the correct email address when placing your order, please contact us.

You can submit a request to us using our 'Return/Exchange Request' portal. Once your request is approved, you will receive a prepaid Purolator label by email. You only need to print it and attach it to your package. You can then drop off the package at the nearest Purolator drop-off location. Refer to our 'Terms and Conditions' section for more information on our policies. We will cover return shipping costs for the following situations: If there is an error in your order. If you received a defective item. If you wish to exchange size or model on an order of boots or shoes (for the first exchange only). The boots must be in NEW condition and in their original packaging. You will be responsible for a $15.00 return fee per package for the following situations: If you wish to return a non-defective item and obtain a refund. In such a case, we will deduct this fee from your refund. If you wish to exchange size on any other item than boots or shoes. If you wish to proceed with a second size exchange on an order of boots or shoes (return shipping fees for the first size exchange are covered by us). In such a case, you will need to pay this fee before we ship your replacement.

We ship from Monday to Friday. Generally, we will ship your order within 24 to 48 business hours. However, there may be a delay of a few days between the receipt of your order and its shipment depending on the volume of orders received and the availability of our products. If we anticipate an unusual delay in shipping your order, an estimated shipping date will be sent to you by email.

All your orders are shipped by Purolator or by Canada Post for more distant regions. You just have to useThe Canada Post Office tool PurolatorAs well as the tracking number we have sent to you to follow your package in real time!

Yes. As long as your order has not been shipped, we can cancel it or modify it at no cost.Contact usTo get help.

If you place an order and an item goes on sale within 7 days of your purchase date, you can contact us to receive a refund for the difference between the price on your order and the current online price. Please note that no adjustments will be made if your order was placed more than 7 days before the promotion date.

For your security, if the credit card information used for payment is incorrect, the order will automatically be canceled. The most common cases are related to a difference between the billing address of the order and the address associated with the credit card, an incorrect security code (indicated on the back of your card), an incorrect expiration date, or an exceeded credit limit. When an order is canceled, it cannot be reactivated or modified in any way. If you still wish to purchase the items that were canceled, you will need to place a new order.