Delivery charges are calculated at checkout, before the payment stage. They are calculated according to your location, the items ordered and the amount of your order. 

Please ensure that the postal code of your BILLING address is identical to thepostal code associated with your credit card account. If you have attempted to place an order with a postal code that does not match the address associated with your credit card account, the order amount MAY have been authorized / not billed to your account. This means that the charge will be automatically cancelled by your bank within 2-3 working days. If you have any questions about this, please contact your credit card company. 

Your order confirmation may be in your junk mail box. If your order confirmation is not in your inbox or junk mail box and you entered the correct e-mail address when placing the order, please contact us.

You can send us a request using our Return/Exchange Request portal. Once your request has been approved, return instructions will be emailed to you. Please refer to our Terms and Conditions section for more information regarding our policies. 

We will assume the costs for the following situations: 

• If there is an error in your order.
• If you have received a defective item.
• If you wish to make a size or model exchange on an order of boots or shoes (For the first exchange only). Boots must be in NEW condition and in their original packaging. 

You will be liable for removal costs in the following situations: 

• You wish to return a non-defective item and obtain a refund.
• You would like to make a size exchange on any item other than boots or shoes. 
• You would like to make a second size exchange on an order of boots or shoes (the cost of returning the first size exchange is at our expense).

We ship your order from Monday to Friday. In general, we will ship your order within 48 to 72 business hours. However, there may be a delay of a few days between receipt of your order and shipment, depending on the volume of orders received and the availability of our products. If we anticipate an unusual delay in shipping your order, an estimated shipping date will be sent to you by e-mail.

All your orders are shipped by Purolator, or by Canada Post for more remote regions. Simply use theCanada Post or Purolator tracking tool and the tracking number we've sent you to track your package in real time!

Yes, as long as your order has not been shipped, we can cancel or modify it free of charge. Contact us forassistance.

If you place an order and an item is put on promotion within 7 days of the date of your purchase, you may contact us to obtain a refund equivalent to the difference between the price on your order and the price displayed online. Please note that no adjustments will be made if your order was placed more than 7 days before the promotion date. 

For your security, if the credit card information used for payment is incorrect, the order is automatically cancelled. The most frequent cases are related to a difference between the billing address of the order and the address associated with the credit card, an incorrect security code (indicated on the back of your card), an incorrect expiry date or an exceeded credit limit. Once an order has been cancelled, it cannot be reactivated or modified. If you still wish to purchase the items that have been cancelled, you must place a new order.